Refund policy
We want you to be happy with your purchase from 3 Beat Tack. Please review our return policy before purchasing, especially when purchasing used merchandise.
New Merchandise
Eligible new merchandise may be returned within 30 days of delivery.
To qualify for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, including original tags and packaging when applicable.
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
Original shipping charges are non-refundable.
Used Tack & Used Merchandise
All used tack and used merchandise is sold AS-IS and is FINAL SALE unless the item was materially misrepresented in the product listing.
We make every effort to accurately describe and photograph the condition of used items, including noticeable wear or imperfections. Normal signs of previous use are not considered defects.
Please carefully review all photos, measurements, descriptions, and condition information before purchasing used merchandise.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive an incorrect item or an item that was damaged during shipment, please contact us as soon as possible so we can review the issue and make it right.
Photos of the item and packaging may be requested to help us resolve damage claims.
Return Approval
Please contact 3 Beat Tack before sending a return. Items returned without prior approval may not be accepted.
Approved returns should be securely packaged and shipped with tracking. 3 Beat Tack is not responsible for return packages lost or damaged in transit.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or credit card company to process and post the refund.
Exchanges
Because inventory may be limited or one-of-a-kind, especially with used tack, we cannot guarantee that an identical replacement will be available. When possible, we will work with you to find an appropriate solution.
Final Sale Items
Used merchandise and any items specifically marked Final Sale, Clearance, or Non-Returnable cannot be returned or exchanged except where required by law or in the case of a materially misrepresented item.